Privacy & Cookie Policy

Privacy & Cookie Policy Jake Thomas Consultancy | Last updated: June 2026

Who We Are

Jake Thomas Consultancy is a sole trader providing career consultancy services including CV writing, interview preparation, and career coaching. We are based in England and Wales.

For any questions about this policy, please contact us at: jake@jakethomasconsultancy.com

2. What Personal Data We Collect

We collect the following personal data when you use our services or get in touch with us:

Information you provide directly

• Your name and email address

• Your phone number

• Your CV, cover letters, or other career documents you share with us

• Information about your work history, career goals, and job search

• Payment details (processed securely via our payment provider — we do not store card details ourselves)

Information collected automatically

• Website usage data such as pages visited, time spent on site, and browser type (via cookies — see Section 6)

• IP address and device information

3. How We Use Your Data

We use your personal data to:

• Deliver the services you have booked or enquired about

• Communicate with you about your booking, sessions, and follow-ups

• Process payments for our services

• Send you resources or materials relevant to your career journey (where you have consented)

• Improve our services and website

• Comply with our legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (UK GDPR)

We process your data under the following legal bases:

• Contract: to fulfil the services you have booked with us

• Legitimate interests: to improve our services and communicate with you about your bookings

• Consent: for any marketing emails or newsletter communications (you can withdraw this at any time)

• Legal obligation: where required by law

5. How Long We Keep Your Data

• Client records (including CVs and session notes): up to 2 years after our last interaction

• Payment records: 6 years as required by HMRC

• Marketing consent records: until you withdraw consent

You can request deletion of your data at any time (see Section 7).

6. Cookies

Our website uses cookies — small text files stored on your device — to help it function and to understand how it is used.

Essential cookies

These are necessary for the website to work and cannot be switched off. They include cookies set by our booking system (Acuity Scheduling) to manage your appointment session.

Analytics cookies

These help us understand how visitors use our site. We use this data in aggregate and it does not identify you personally. You can opt out via your browser settings.

Third-party cookies

Our booking and payment tools may set their own cookies. Please refer to their respective privacy policies for details.

Managing cookies

You can control and delete cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data (‘right to be forgotten’)

• Restrict or object to how we process your data

• Receive your data in a portable format

• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, email us at jake@jakethomasconsultancy.com. We will respond within 30 days.

8. Third-Party Services

• Acuity Scheduling — appointment booking

• Payment processor — secure payment handling

• Email provider — for client communication

These providers are required to handle your data securely and in line with UK GDPR.

9. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. In the unlikely event of a data breach, we will notify you and the ICO as required by law.

10. Complaints

If you have concerns about how we handle your data, please contact us first at jake@jakethomasconsultancy.com.

You can also contact the Information Commissioner’s Office (ICO): www.ico.org.uk | 0303 123 1113

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.